The week might have been shorter because of the end of May holiday in the United States and across Europe, but there was still plenty of travel tech news out there.
A piece focusing on whether points-based hotel loyalty programs are dead, was the most popular read this week. The need for programs to evolve or become irrelevant is clear, and hoteliers seem well aware of the balancing act required to cater for the demands of younger demographics and older cohorts.
PhocusWire also covered the latest installment in a Phocuswright trend series on artificial intelligence (AI). News editor Abby Crotty summarized the discussion
on the impact of generative AI on travel distribution.
The panel of executives from companies such as Accor, Bonafide and Kayak delved into issues such as trust, personalization and the likelihood of large tech companies going deeper in travel through AI.
We also put a spotlight on Alex Mans, CEO of Flyr, in an interview this week. He discussed the current state of airline retailing, Flyr's investment priorities and challenges both the hotel and airline industries are facing.
Our final lead story was written in response to an article published last week on potential future scenarios for agentic AI in travel. Bob Matsuoka, a fractional chief technology officer and former product engineering boss at Tripadvisor, argues for building AI in communities and social platforms. This is where travelers increasingly go for inspiration, and the technology infrastructure can handle the complexity.
- Linda Fox, executive editor | | |
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| CEO Spotlight: Alex Mans of Flyr | | Alex Mans, founder and CEO of Flyr, discusses the current state of airline retailing and what his company is developing to help modernize the industry. | | |
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| How will generative AI impact travel distribution? | | In the latest installment of Phocuswright's The New Age(nts) Trend Series, industry leaders discussed the travel sector's preparedness for distribution shifts in the face of the generative AI revolution. | | |
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| | Global Startup Pitch 2025 | | The Global Startup Pitch, by WiT, Phocuswright and PhocusWire and supported by American Express Global Business Travel, is back for the fourth year running in its quest to unearth the brightest stars on the gleaming edge of travel tech. | |
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| | Phocuswright Europe 2025 | | Make plans now to join the most influential travel leaders for pointed one-on-one conversations, critical debate, the next wave of innovation and the best networking in travel in beautiful Barcelona. | |
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| | TravelTech Show 2025 | | Backed by Phocuswright, this is one of Europe's go-to events for discovering fresh suppliers and industry shifts. Beyond an expo, it's a pulse check on travel's latest innovations and trusted names. | |
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| | The Phocuswright Conference 2025 | | Join the biggest innovators and most influential leaders and decision makers from the global travel industry in San Diego at The Phocuswright Conference. | |
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| News on online travel agencies |
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