GOOD DAY, READERS. |
Skift CEO Rafat Ali argues the travel industry faces a unique double-sided AI squeeze. On the demand side, AI agents are flooding search systems with queries that never convert, inflating costs that were manageable when humans eventually stopped browsing. On the supply side, executives from Hilton, Priceline, TUI, and Amadeus are openly questioning whether their AI deployments are worth the spiraling token costs. Paradoxically, per-token prices are falling sharply while total AI spend keeps climbing. |
Ali's bottom line: the squeeze is happening now, and only companies that figure out the economics first will have AI programs that survive the quarterly conversation where the CFO reads the invoice. |
|
|
| |
| |
Skift Global Forum |
The executives navigating this in real time are all in one room this September. The CEOs of Hilton, Booking Holdings, Wyndham, Expedia, and Virgin Atlantic - plus 590 companies deciding which AI programs survive the CFO's invoice. |
|
|
|
|
|
| |
|
|
|
| |
| |
|
HOLAFLY + SKIFT |
As more of travel moves into apps, live updates, mobile keys, and digital payments, connectivity is becoming a trust test for the entire experience. |
|
|
|
|
|
| |
|
|
|
|
|
| |
| |
SKIFT PODCAST NETWORK |
 |
If Microsoft Can’t Crack AI, Can Hotels? |
|
|
Building AI is one thing. Getting people to actually use it is another. |
In this clip from Good Morning Hospitality, Brandreth Canaley, Michael Goldin and Jamie Lane discuss reports that only a small percentage of users actively engage with Microsoft Copilot despite it being built directly into their workflow. |
The conversation explores a bigger challenge facing hospitality and travel companies: if one of the world's largest technology companies is still struggling with AI adoption, how difficult will it be for hotels, airlines, and travel brands to successfully deploy these tools? |
Technology alone is not enough. User behavior may be the hardest problem to solve. |
|
|
|
|
|
| |
|
| |
| |
SKIFT TRAVEL 200 |
 |
How are public travel companies performing around the world? The Skift Travel 200 pulls the data you need to understand global market movements. Paid subscribers get full access here. |
|
|
|
|
|
| |
|
| |
| |
See more essential travel news in your search results. |
|
|
|
|
|
| |
|
| |
| |
Thanks for reading. We are switching to a new email platform to improve delivery. What does this mean for you? During this transition, these emails might land in your promotions or spam folder. To ensure you don’t miss out, please move this newsletter to your primary inbox. |
|
|
|
| |
|
|
0 تعليقات