AI is automating administrative work and accelerating research, but its biggest impact may be giving travel advisors more time to deliver the expertise, relationships and personalized service travelers value.
D-Edge's recent analysis shows booking growth cooling to 2.7%, Agoda pulling ahead of Booking.com and wholesalers more than tripling their market share in three years.
Airlines are adapting retailing and connectivity strategies as they shift from traditional network models. During a panel at Phocuswright Europe, executives from Travelport, Dohop and Vueling discussed how the industry is evolving.
Brad La Nasa, chief business officer at Zyzza, speaks with Phocuswright’s Mitra Sorrells about B2B travel payments, virtual cards, carrier acceptance, agency liquidity and settlement friction.
Six months into the role, Andrés Spitzer, CEO of Civitatis, discussed growth for the tours and activities company, the impact of AI and what he brings as a leader. Read More
Mike Putman, founder and CEO of Custom Travel Solutions, discusses AI travel agents, direct supplier APIs, legacy distribution and why the booking step remains a critical challenge. Read More
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