Major hotel groups are facing a big middle-class problem. Summer flight bookings from Europe to the U.S. have fallen. And Accor's decision to link bonuses to climate goals is paying off.
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Many American middle-class families feel hotels are increasingly overpriced for the experience they deliver, so here are some steps hotel groups are taking to close that perceived quality gap.
To boost the supply of quality hotels for the middle class, many hotel groups are giving franchisees a cheaper path to modernization.
Major hotel groups said they're getting more sophisticated about catching problems before guests complain.
Hotel groups have introduced more than a dozen brands across the economy, midscale, and upper-midscale segments in recent years.
Accor has been linking bonuses to whether procurement teams work with suppliers aligned with the company's climate goals, a move the company says is also helping improve profit margins.
The policy affects those who decide which companies supply everything from food and linens to furniture, toiletries, and technology across Accor's portfolio.
An Accor executive told Skift that cutting emissions in supply chains is increasingly delivering long-term cost savings.
Accor aims to cut Scope 3 emissions by 28% by 2030, but they've risen as it adds hotels.
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