DMOs' personalization challenge / Operto's multi-agent hotel system / Navan faces IPO investigations

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February 23, 2026

The Daily

Personalization, content production challenge DMOs

While still a primary goal, 45% of DMOs described their personalization efforts as "moderate" in 2026, down from 53% in 2025, according to Sojern's annual report.

Abby Crotty

Latest News

Operto develops multi-agent system for hotel operations

The agents are centralized in a hub that includes hotel policies, operational documents and live reservation data.

Venture firm invests $465M in Navan amid IPO investigations

Multiple plaintiff-side law firms are looking into potential violations following the company's October 2025 IPO.

Canada's travel advisor market holds steady as costs rise and tech evolves

Phocuswright Research's latest report offers a comprehensive look at Canada's travel advisor landscape.

Always-on resilience: Why airlines must rethink disruption at scale

Jitender Mohan, business unit head of travel and leisure at WNS, discusses irregular operations in the airline industry and the need to focus on operational resilience.

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